Refund Policy

At Nexivo, we want you to be satisfied with your purchase and confident in your order. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be accepted, the eligibility requirements that apply, and how the return process works from start to finish.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return or refund:

• Items must be unused, unworn, and in their original condition
• Items must be returned in their original packaging, where applicable
• Proof of purchase is required

Certain items may not be eligible for return, including:

• Sale or discounted items (unless defective)
• Gift cards
• Items marked as final sale

2. RETURN WINDOW

Returns must be requested within 14 days of receiving your order to be considered eligible. Requests made outside this timeframe may not be accepted and will be reviewed on a case-by-case basis at our sole discretion.

3. HOW TO REQUEST A RETURN

To initiate a return, please contact us at hello@nexivo.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide further instructions once your request is reviewed.

4. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email as soon as possible.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider

Shipping fees are non-refundable unless the return is due to a defect or an error on our part that directly affects the order.

5. EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at hello@nexivo.com with your order details.

6. RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to a defective product or an error made by Nexivo during order fulfillment. We recommend using a trackable shipping service with delivery confirmation, as we are not responsible for lost, delayed, or damaged return shipments.

7. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery. Include photos where possible so we can resolve the issue promptly and ensure a proper resolution.

8. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

• Gift cards
• Final sale items
• Items showing signs of wear or use

9. POLICY UPDATES

We may update this Refund Policy from time to time to reflect changes in our practices, operational processes, or applicable legal requirements. When updates are made, the revised policy will be posted on this page with an updated "Last updated" date for reference.

10. CONTACT US

If you have questions or concerns regarding this Refund Policy, please contact us at hello@nexivo.com and our team will be happy to assist you.