Shipping Policy

At Nexivo, we aim to deliver your order as efficiently and reliably as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered, as well as what to expect after placing an order.

1. ORDER PROCESSING

Orders are typically processed within 2-5 business days after payment is confirmed and verified. Processing times may vary during peak periods, product launches, promotional events, or due to increased order volume.

Orders are not shipped or delivered on weekends or holidays unless otherwise stated or communicated at the time of purchase.

2. SHIPPING RATES

Shipping rates are calculated at checkout based on your location, selected shipping method, and order size. Any applicable taxes, duties, or additional fees will be displayed prior to order completion for transparency.

3. SHIPPING DESTINATIONS

We currently ship to destinations within the United States and Europe. Availability may vary depending on location and local shipping restrictions.

4. ESTIMATED DELIVERY TIMES

We currently ship to destinations within the United States and Europe through our available shipping partners. Availability may vary depending on your specific location and local shipping restrictions that may apply.

5. TRACKING INFORMATION

Once your order has shipped, you will receive a confirmation email with tracking information, where available, so you can monitor the progress of your shipment. Please allow time for tracking updates to appear, as carrier systems may take time to reflect the latest status.

6. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise or required by law.

7. SHIPPING DELAYS

Nexivo is not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or other unforeseen circumstances beyond our control that may impact delivery timelines or transit schedules.

8. INCORRECT ADDRESS

Please ensure your shipping address is accurate at checkout. Nexivo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer once the order has been processed and shipped.

9. LOST OR DAMAGED PACKAGES

If your order arrives damaged or is lost in transit, please contact us at hello@nexivo.com within 14 days of the estimated delivery date. We will work with the carrier to assist in resolving the issue without unnecessary delays.

10. POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date for your future reference purposes.

11. CONTACT US

If you have questions or concerns regarding this Shipping Policy, please contact us at hello@nexivo.com and our support team will be happy to assist you with any inquiries in a timely and professional manner.